Refund Policy

At SRSJ MART PRIVATE LIMITED, we follow transparent and fair practices to ensure customer satisfaction. This policy explains the refund conditions for products sold through our online platform.

When Refunds Are Eligible

Refunds may be approved for eligible physical products if a return request is submitted within the defined return period and the product is unused, undamaged, and returned in original packaging. Orders already used or altered may not qualify for refund.

Refund Processing Time

After approval, the refund amount will be credited within 7 to 10 business days through the original mode of payment. Processing duration may differ based on bank or payment partner timelines.

Cases Where Refunds Are Not Applicable

Refunds are not available for customized items, products damaged due to improper handling, or requests raised beyond the return period. Partial refunds, if any, will be subject to company review and final decision.

For Refund-Related Support

Email: srsjmartpvtltd@gmail.com
Phone: +91 6372774099
Address:
Flat No. 1070, PS Balianta,
Satyabhamapur, Khordha,
Odisha, India – 752100